gemdisco Privacy Policy

1Who This Policy Applies To

This Privacy Policy applies to all individuals who access or use the gemdisco platform — including visitors to gemdisco.net, registered account holders, and anyone who contacts gemdisco support. It covers data collected through the website, the gemdisco mobile app, and any related communications channels.

gemdisco provides services exclusively to players in the Philippines. If you are accessing the platform from outside the Philippines, this policy still applies to any data you submit, but the platform is not designed for use outside the country.

2What Personal Data We Collect

We collect data in two ways: information you provide to us directly, and information generated automatically when you use the platform.

Information you provide directly:

• Registration details: full name, date of birth, email address, mobile number
• Identity documents submitted for KYC verification: government-issued ID (passport, driver's licence, UMID, SSS ID, or equivalent), proof of address, and selfie with ID where required
• Payment information: bank account or e-wallet account details used for deposits and withdrawals — processed through Philippine payment channels in PHP
• Communications: messages sent to support or responses to surveys

Information collected automatically:

• Device information: device type, operating system, browser type
• Usage data: pages visited, games played, betting activity, session duration
• Technical logs: IP address, login timestamps, OTP request records
• Cookies and session data: used to maintain your login session and remember preferences

3How We Use Your Data

gemdisco uses the data we collect for specific, legitimate purposes related to operating the platform and serving our players:

• Account management: creating and maintaining your account, verifying your identity, and managing your profile
• KYC and compliance: verifying age eligibility (21+), confirming identity before processing withdrawals, and meeting applicable compliance requirements
• Transaction processing: handling deposits, bets, winnings, and withdrawals in PHP through Philippine payment channels
• Security: detecting and preventing fraud, unauthorised access, money laundering, and abuse of platform features
• Platform improvement: analysing usage patterns to identify and fix issues, improve game loading, and enhance the overall player experience
• Communications: sending account-related notifications such as deposit confirmations, withdrawal status updates, and OTP codes for security actions
• Responsible gaming: monitoring activity to support self-exclusion requests and assist players who flag concerns about their gaming habits

We do not use your data for automated profiling that produces legal effects or significantly affects you outside of the gaming platform context.

4Who We Share Your Data With

gemdisco does not sell player data to third parties. Data is shared only in the following limited circumstances and only to the extent necessary for the specific purpose:

• Payment processors: Philippine bank partners, Instapay/PESONet processors, and e-wallet platforms (GCash, Maya) receive transaction data necessary to process your deposits and withdrawals
• Identity verification providers: third-party services that assist with KYC document checking receive copies of submitted identity documents under strict confidentiality agreements
• Game providers: studios such as Pragmatic Play, Jili Games, Habanero, and others receive session data necessary to deliver and settle game outcomes — they do not receive your payment or full identity information
• Legal and compliance requirements: we may disclose data to authorities in the Philippines where required by applicable law, court order, or legitimate regulatory request
• Platform infrastructure: hosting and technical service providers operating the servers and security systems that run gemdisco, under contractual data protection obligations

Any third party that receives data from gemdisco is required to handle it securely and use it only for the purposes for which it was shared.

5Data Retention

gemdisco retains personal data for as long as is necessary for the purposes outlined in this policy, or as required by applicable law. In practice, this means:

• Account data and transaction records are retained for the duration of your account and for a defined period after account closure, in accordance with standard record-keeping requirements
• KYC documents are retained for the period required by applicable compliance obligations after account closure
• Technical logs and session data are retained for a shorter period, typically sufficient to address security incidents and audit queries

When data is no longer required and the retention period has passed, it is securely deleted or anonymised. You may request early deletion of specific non-essential data by contacting support, subject to compliance obligations that may require us to retain certain records.

6Cookies and Tracking

gemdisco uses cookies and similar technologies on the website and app. These are small data files stored on your device that help the platform function correctly and improve your experience.

The types of cookies used include:

• Essential cookies: required for core functions such as keeping you logged in during a session and maintaining your game state
• Analytics cookies: used to understand how players navigate the platform, which pages are visited most, and where technical issues occur — to improve performance
• Preference cookies: store settings like language preference or last-used payment method to save you time on return visits

You can manage cookie settings through your browser or device settings. Disabling essential cookies will affect core platform functionality, including login.

7Security Measures

gemdisco takes data security seriously. The platform uses SSL/TLS encryption for all data transmitted between your device and our servers. Access to account data is protected by OTP verification for sensitive actions. Identity documents submitted for KYC are stored in access-controlled environments with restricted staff access.

While we implement industry-standard security measures, no system is completely immune to risk. Players are responsible for maintaining the security of their own login credentials and should not share passwords or OTP codes with anyone — including anyone claiming to represent gemdisco support. Our support team will never ask for your password.

8Your Rights as a Data Subject

As a player on gemdisco, you have rights over your personal data. You can exercise these rights by contacting our support team at [email protected]. We will respond to verified requests within a reasonable timeframe.

Your rights include the ability to access a copy of the data we hold about you, to request corrections to inaccurate information, to request deletion of data that is no longer needed (subject to legal retention requirements), and to withdraw consent for processing where consent is the legal basis — noting that withdrawing consent for essential processing will affect your ability to use the platform.

9Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in how we operate, changes in applicable law, or feedback from players. When material changes are made, we will notify registered users through their account notification or by email. The date of the most recent update is shown at the top of this page.

Continued use of the gemdisco platform after notification of changes constitutes acceptance of the updated policy. If you do not agree with material changes, you may close your account by contacting support.

10Contact Us About Privacy

For any questions about this Privacy Policy, how your data is handled, or to exercise your data rights, contact the gemdisco support team:

Email: [email protected]

We aim to respond to all privacy-related queries promptly. For account-specific questions such as withdrawal status, login issues, or KYC queries, the same email address applies. For general information about the platform, you can also visit the FAQ page.